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Cheap flights from Surabaya to Heidelberg

SUB — FRA
8 Nov — 15 Nov1
1 adult
1 adult, Economy, 0 bags

Reviews of airlines servicing Heidelberg

See what other customers who have flown with Singapore Airlines from Surabaya to Heidelberg have to say. You can also see how each airline compares in terms of entertainment options, comfort, food, crew/service, and boarding process.
Singapore Airlines
8.2
Very Good
1,624 reviews
Check prices

Boarding

8.3

Overall

8.2

Entertainment

8.1

Crew

8.6

Food

7.8

Comfort

8.0

Reviews

1 / 20
2.0
Mediocre

Walter,Aug 2026

DPS - SIN

My experience with Cathay Pacific started badly and only became more frustrating as the trip continued. It began when my original flight, which I had booked in Business Class, was canceled. Because of the cancellation, I was involuntarily downgraded. I understood that disruptions happen and was willing to accept the downgrade, but the way Cathay Pacific handled the situation afterward was extremely disappointing. The biggest issue was the lack of communication between airports. When I arrived at the next airport, the staff apparently had no record or confirmation that Cathay Pacific had downgraded me. As a result, I was forced to wait approximately an hour and a half while they tried to verify what had happened and determine how to handle my reservation. This happened at around 2:00 a.m., after an exhausting travel day that had already stretched to roughly 22 hours because of delays. At that point, I was completely exhausted and simply wanted to get to my destination and rest. Having to spend another 90 minutes resolving an issue that should have already been documented and communicated internally made an already difficult travel experience considerably worse. What was even more disappointing was the refund process. Because I had paid for Business Class but was involuntarily downgraded, I expected the fare difference to be refunded automatically. Instead, I discovered that I had to contact Cathay Pacific myself to request reimbursement. When I called, I was initially told that my situation did not qualify for a refund and that I would only be offered a travel voucher. I found that response unacceptable. I had paid for Business Class transportation that Cathay Pacific ultimately did not provide. A voucher requiring me to spend money with the airline again is not the same as refunding money for a service that was never delivered. After several heated minutes of discussion, Cathay Pacific finally agreed to refund both tickets. The cancellation itself was understandable. Even the involuntary downgrade was something I was prepared to accept given the circumstances. What made this experience unacceptable was the poor communication between airports, the lengthy middle-of-the-night delay caused by Cathay Pacific’s internal handling of the downgrade, and then having to argue simply to receive a refund for the Business Class service I had paid for but did not receive. For an airline that markets itself as a premium international carrier, I expected significantly better communication, customer service, and handling of an involuntary downgrade. Unfortunately, after this experience, Cathay Pacific has lost my confidence as a customer. This will be the last time I choose to fly with them.
Singapore Airlines
8.2
Very Good
1,624 reviews
Singapore Airlines
8.2
Very Good
1,624 reviews
Check prices

Boarding

8.3

Overall

8.2

Entertainment

8.1

Crew

8.6

Food

7.8

Comfort

8.0

Reviews

1 / 20
2.0
Mediocre

Walter,Aug 2026

DPS - SIN

My experience with Cathay Pacific started badly and only became more frustrating as the trip continued. It began when my original flight, which I had booked in Business Class, was canceled. Because of the cancellation, I was involuntarily downgraded. I understood that disruptions happen and was willing to accept the downgrade, but the way Cathay Pacific handled the situation afterward was extremely disappointing. The biggest issue was the lack of communication between airports. When I arrived at the next airport, the staff apparently had no record or confirmation that Cathay Pacific had downgraded me. As a result, I was forced to wait approximately an hour and a half while they tried to verify what had happened and determine how to handle my reservation. This happened at around 2:00 a.m., after an exhausting travel day that had already stretched to roughly 22 hours because of delays. At that point, I was completely exhausted and simply wanted to get to my destination and rest. Having to spend another 90 minutes resolving an issue that should have already been documented and communicated internally made an already difficult travel experience considerably worse. What was even more disappointing was the refund process. Because I had paid for Business Class but was involuntarily downgraded, I expected the fare difference to be refunded automatically. Instead, I discovered that I had to contact Cathay Pacific myself to request reimbursement. When I called, I was initially told that my situation did not qualify for a refund and that I would only be offered a travel voucher. I found that response unacceptable. I had paid for Business Class transportation that Cathay Pacific ultimately did not provide. A voucher requiring me to spend money with the airline again is not the same as refunding money for a service that was never delivered. After several heated minutes of discussion, Cathay Pacific finally agreed to refund both tickets. The cancellation itself was understandable. Even the involuntary downgrade was something I was prepared to accept given the circumstances. What made this experience unacceptable was the poor communication between airports, the lengthy middle-of-the-night delay caused by Cathay Pacific’s internal handling of the downgrade, and then having to argue simply to receive a refund for the Business Class service I had paid for but did not receive. For an airline that markets itself as a premium international carrier, I expected significantly better communication, customer service, and handling of an involuntary downgrade. Unfortunately, after this experience, Cathay Pacific has lost my confidence as a customer. This will be the last time I choose to fly with them.

Related info for your journey

  • What airport do you fly from for flights from Surabaya to Heidelberg?

    For a flight from Surabaya to Heidelberg, you will be flying from Juanda. Surabaya Juanda (SUB) is just 15.0 km from the centre of the city. Juanda is the only Surabaya airport and it handles 0 outbound flights to Heidelberg per day. 1 airline has flights to Heidelberg from Surabaya Juanda on a regular basis.

  • Can I find deals for flights from Surabaya to Heidelberg that include hotel bookings?

    Yes. In addition to deals on Surabaya to Heidelberg flights, Cheapflights offers holiday packages that include both flights and hotel.

  • How can I find direct flights from Surabaya to Heidelberg?

    After entering your origin and destination, apply the non-stop filter on the search result page to find direct flights from Surabaya to Heidelberg.

  • Can I find deals for business class flights from Surabaya to Heidelberg?

    Yes. Cheapflights offers flight deals from Surabaya to Heidelberg by cabin class. In addition to browsing deals, you can also filter by cabin class on the search results page after making a search.

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Alternative routes for Surabaya to Heidelberg

Surabaya to Frankfurt flights
Surabaya to Munich flights
Surabaya to Stuttgart flights

Top airline flying from Surabaya to Heidelberg

AirlineCheapestAverageFlexibilityOn-time
Singapore AirlinesCheapestRp 12,559,528AverageRp 15,816,053FlexibilityNo cancel feeOn-time81%
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