Cheap Car Hire in Richmond, British Columbia

Quick, easy, great price!

Made a reservation 3 months ahead: Toyota Rav4 or equivalent at 12 noon. We got in the queue at 12:15 pm, got to speak to an agent at 1 pm, who said they did not have our car, but we could take a replacement car that would not be ready before 45 minutes, so the agent proposed a Toyota Highlander instead, for an additional 20$/day (x 14 days). We refused and said we would wait for the replacement car. When we finally got our replacement car (Hyundai Kona, not as big as what we wanted), the agent strongly insisted that we take their insurance, because no other insurance in the world we may have would cover all sorts of damages, which is totally false. Their insurance was from 30$ to 35$/day. I declined his "offer", perfectly knowing I was covered with my personal car insurance, not to mention my credit card's insurance. ..and the car was really smelling cigarettes. So, as far as customer service is concerned, it needs deep improvements. The car, beside the cigarette smell and some scratches, was in perfect conditions.

When making the reservation, we take out full insurance and pay more for it. But when picking up the car, the company told us that we did not have any insurance and we had to pay again.