Cheap Car Rentals in Georgia

Awesome customer service

They matched our price on online. We got a brand new 2024. It was a great experience.

Did not get the car I booked for. Car was not completely cleaned. Gas tank was half full. Car was old, over 53,000 miles on it. Car has front alignment problem, vibrating when using the break.

I learned a major thing with my recent rental from Hertz. If anything goes wrong with the car, you must complete a breakdown report or you will not get payed. I rented from Hertz via Kayak previously. The car had a dead headlamp which I did not notice. I drove the car on a long trip. I was stopped by the police when it got dark for having a dead headlamp and got a ticket. I had to fix the car in about 2-3 days to resolve the ticket. I bought a headlamp and installed it myself after calling the Hertz breakdown support phone line. I have records of the phone call, but Hertz would not pay for the lightbulb, because I did not do a full report via the breakdown support line. The person on the phone said just buy a bulb or have it repaired, and they will pay. But I believe, because it was not directly through Hertz and no report was made they refused to pay, after 2 requests including the police report and record of the call. Glad I work on my own cars, so I removed the bulb and took it after the rental. I was maybe going to get a Hertz credit at the rental place, but I wanted money back as I don't rent direct from Hertz.

Showed up and Hertz said they did not have a car for us! Had to take an Uber there and over to another car rental place -Uber charges of $75, will NOT use Kayak again

There was nothing to like. I had a debit card and could not rent the car. I had just moved into a new house and did not have any proof of identity with my name on it with my new address. I brought something from the power company stating that I had service connected but they wouldn't take that because there was no bill included that I had paid. The manager at the Cobb parkway location was very rude. The Roswell road location was not very helpful either.. I would use kayak again, but I will never rent from budget.

Our flight was delayed to next day. Budget web site FAQ said that they would honor commitment for 24 hrs, so I didn't call to check. We get to the Budget counter, and then the person at the desk said that they didn't hold it. Fortunately, they still had a minivan that we could use, but this is rather unsettling since we had so many people to move around. Also, would be good in reservation email to say where the Budget reservation area is, e.g. do we need to take a shuttle? Is it in the baggage claim area? (It turns out it's in the baggage claim area in Savannah, but on the other side, so I didn't see it and made a few phone calls to try to figure out where it was). So overall everything did end up ok, but I think a few small tweaks here and there would really smooth the customer experience.

Don't rent electric cars

The man I was working with was fine, but the lady who was with him seemed high. She was on her phone constantly and another woman walked in and then they started talking about their boss. Aside from that, they didn’t have the size car I wanted. I had to take something smaller. The car had a huge dent and scratch on the side.

Never got to rent a vehicle because they never have any to rent for Uber drivers .

I had reserved two 12-passenger vans months ago for a very important work event. Lynn Williamson from Avis called me on 7/5/23, the day prior to picking up my vans to confirm I needed both. I said yes I needed both and she said not a problem, the rental was ready to go the following day. 7/6/23 I'm in the car ready to drive to the office (3:30pm) to pick up the vans (at 4pm) with my 2nd driver when Lynn calls me and says that neither van is there, and one van will never arrive. This reservation was made months ago.... So, I'm confused as to why there are issues. She offers me a minivan and I clarify that I'm expected to transport 24 participants for my event and can’t do that with one 12-passenger van and a 7-passenger minivan. She rudely says "You're not listening." It was a shock to have her be so rude since she was the one that messed up the reservation. She then clarified that she could give me 1 large 12 passenger van (which wasn't there yet) and 2 minivans. I asked her if she had a driver for that 3rd car, because I didn't. She said she didn’t. I asked her to hold so I could rework my plan with the new information and she hung up on me. So, I call around to work with the new information and my mother is available to help me get the 3rd car. We head to the office and we can greeted by a very terse, rude and impatient owner. We begin the rental process and I'm asking clarification questions along the way because it actually because very chaotic trying to understand what vehicles were actually on site and what were not yet there. Lynn threatens to just cancel my reservation... I was not sure how that was the solution when all I was asking were questions to make sure the new plan would work. We were working with her, and the failure to have the two 12-passenger vans on site, on time. It became apparent that she did not like my questions so started to only address my work coworker. I then redirected her by saying that I was the one that needed the information because they are my rentals and then she said : "That's it, I'm canceling the reservations." And she stormed off. It happened very quickly without any discussion or adult conversation. It escalated from a level 3 customer service issue to a level 10 with no provocation on my end. It was bonkers. So I asked her why that was necessary and she said “I’m not going to argue with you.” I said, “I’m not arguing, I’m trying to understand the situation and why this whole experience has been rude when we’ve been working with you to make sure the new plan works.” I assure you I had a level tone and professional manner… my coworker and mother are witnesses to this situation. She then says, “Please leave the office or I’m calling the cops.” I said “I’ll leave when I have the paperwork that shows the cancelation” She then tells an associate to call 9-1-1. She said “I’ll bring it to you outside.” I really wish I were joking. That’s how bonkers this situation became. A customer who made a reservation months ago, was working with the manager when the original reservation was not going to be honored, a customer that was calming asking questions… had the cops called on them. I’m outside waiting for the paperwork showing the cancelation when the cops arrive. I talk to them, apologize that they were called as this is a customer service situation and they have much more important things to be handling. They explain that the biggest thing is that my car needs to be moved. I said “I’m happy to move it but am waiting for the paperwork that the lady said she would bring out.” The cop hands me the paperwork. And I say there is nothing more I’d like to do than leave and ask that I can get in my car and leave. And they explained that the owner, Lynn, wants to bar me from the property and needs to tell me in person. I asked some more questions from them as this is the first time I’ve ever had cops called on me and needed to understand what this all meant. They said that it’s a warning and I’ll be on a police call list and that if I came to this location again, it would be trespassing. I’m incredibly flabbergasted that this is all happening. This is just bonkers. How does a person who’s reservation was messed up, who calmly worked to find the best solution with the new arrangement… get the cops called on them?! I turned the car on and let my mom in. The owner, Lynn, is there by my car and while I’m turned away helping my mom into the car she says, “You’re bared from the property.” After getting my mom in the car I turn to face her and say, “You need to say that to my face.” She repeats it. The cop interjects and says “For how long? 1 year, 2 year, etc.?” Lynn said, “2 years”. And then I say, “Thank you for the information.” And I turn to get in my car so we can leave. Luckily my coworker had been on the phone with Enterprise to miraculously save our event transportation needs and they have vans available for us to pick up. So, we seamlessly rent from Enterprise…. From polite, kind helpful employees. Since this event I’ve lost sleep and had a spike in a general level of anxiety. The knowledge that a person can act so irrational and call the cops and affect one’s life is beyond comprehension. I’ve replayed the situation over and over because I want to know how in the world it went so haywire and how in the world the cops were called. I also am angry that there is this person who can be so aggressive and act so egregious. It was completely uncalled for to call 9-1-1. She shouldn’t waste the Athens Clarke County police force time and attention on something that was so minor and completely within her power to handle as a customer service provider. And she should not be able to harm customers like she has harmed me. Not to mention how my rental was so messed up to being with. If I had made it last minute I would understand, but this reservation was made months ago. This event not only has impacted on my health but I have had to use my own precious time calling in to the Avis Customer Service line to talk to agents about the situation. I’ve had to make sure that there in fact was no rental fee charged and to make sure a “no-show” fee wasn’t being applied after receiving an email on 7/10/23. I’ve discussed the situation with my peers and both witnesses. No one has an understanding for why this woman acted this way. I have been a Budget/Avis renter for years. I go there first for all my business and travel rental needs. This event has shaken me, and I no longer want to support Budget/Avis with my rental needs. I have a choice in where I spend my money and wherever possible I will be sending my business elsewhere. This owner needs to be investigated and doesn’t deserve to provide rental car service under the name of Budget/Avis. By doing so she is permanently harming your brand, your customers and the local Athens Clarke County community by diverting time away from the police forces actual criminal duties on customer service issues. I would be willing to discuss the details further and a follow-up/resolution to this nightmare situation that was caused by Lynn Williamson and Budget/Avis. I will be making this negative situation public on all feedback forms and sites as much as possible.

Terrible Terrible.

Disaster !! 2-3 hour wait to get the car !

It was a nightmare. We had a 2 pm pickup. We got there at 2:15 pm and they said all cars were gone for the day to come back tomorrow or possibly in 7 hours. We were at the airport and trying to move on with the rest of our trip. After waiting a while, we ended up using Enterprise at the airport. How can we prepay and reserve a car if they don’t have it. In the span of an hour of us waiting, this happened to at least 30 other families too.

They did not have any car available for us despite the fact that we had already paid for one

The car was excellent. My experience with Kayak was wonderful as usual. I reserved a car which would make me assume a car was available. I had to wait an hour to finalize my car and the average wait to actually get one was 2+ hours. This significantly delayed travel plans I would expect if a reservation is available, it means a car will be. This needs to be addressed by Thrifty/Dollar.

pickup line was about 2 hours long. Several people not in line mentioned they stood in line for 1.5-2 hours and then had been waiting 2 hours for a car they still didn't have yet. We didn't have time to deal with that so ended up taking an uber instead even though our rental was a prepaid non refundable

Ordered a vehicle at the ATL Airport, but when arrived it was for another location 45 minutes away. I had to take an Uber to get to the location because they wouldn't just give me a vehicle.

If you’re not an American citizen, make sure you bring your passport, even if you have a valid state Drivers License. They will not give you a vehicle without it.

The guy at the counter was great, kind, and efficient. Car was better than what I expected for the price.

Lengthy wait for pick up. About 45 minutes. Not busy. Everyone’s time is valuable. Very disappointing.

The rental car line was almost 200 people long. I didnt even bother. This is NOT how you dole out rental cars.

No car; nobody at the counter. Total tragedy if an experience.