I could not go because my wife is in hospital, as ever the airline never refunds if you have to cancel and insurance never pays out if some one else is the reason you have to cance. Holiday Inn at Bilbao also refuses to cancel so you lose all of your money, I will never fly with veuling, I will never stay at holiday Inn and I will never book through any booking agent that offers non refundable services. The travel industry will gradually find itself with far less travellers than it has been used to, we are sick and tired of being ripped off!