Turkish Airlines flights from Jakarta to Vienna (JKT - VIE)

The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.

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The layover in Istanbul was 1 hour 5 mins. That is NOT ENOUGH TIME to get from one gate to another and go through security again. By the time my plane landed from Kiev to Istanbul, the flight to San Francisco was already boarding. I had to cross a very long airport, go back into security check and then run another 15 mins. I barely made the flight and they were about to close the door when I arrived. Turkish Airlines should NOT SELL TICKETS WITH SUCH SHORT LAYOVER WITHOUT ACCOMODATING US or helping us to get to the other gate faster. It was a very bad experience. Why sell tickets with unreasonable layover times? It is not fair for the customer and not feasible to make the flight.