Cheap Car Rentals in The Big Island

Was given a damaged vehicle and when I pointed it out to the lady she got really unpleasant towards me until she physically saw the damage then was given a lesser value car in its place

Actually really great. Easy to get the shuttle

Check in took forever, mostly because they insisted on using a broken chip reader for the credit card that they already had on file. There were a crazy number of additional charges that weren't included in the initial reservation fee. I had called twice to confirm and was told final charges could only be confirmed at check-in. I didn't want to be auto-upgraded to a bigger car that I was less comfortable driving.

Very convenient location, but with only one person working the line can get long. Car was good and so was the price.

Good

I travel in business. They were quick to get me the car and fast to drop off. No additional charges. Simple. Thank you!

The vehicles are not very clean. The first truck I was given had a dead battery. The second one needed an oil change. The third one I had to clean when I got home to get rid of the smell of cigarettes and to get a clear windscreen. The counter staff were helpful but whoever checks the vehicles after “cleaning” needs some serious training.

I picked up my car at the airport in Hilo, where I live, for a weekend around the island with family. I think the car could have been a little cleaner, but it wasn't a deal breaker and the process was quick and easy. The associate at the desk was friendly and funny, Mr. Panama I will call him. If every time I rent from Hertz I get to see his face, I will gladly return.

Dean at the counter was excellent! He was friendly, professional, and super helpful! He resay set the tone for our short trip in Hilo!

Easy peazy

In Kona, all the rental car companies need to do a better job at cleaning the car windows. The car we had, the windows were so dirty that you could hardly see the back window. At some point, that becomes a safety issue especially on an island where the street lights are dimmed.

While I was very happy to be able to rent a 4x4 it was not well maintained, steering was loose, windshield wiper fluid empty and visor broken.

The convenience, location and efficiency of Thrifty at Hilo was good.

The gas tank was not completely full when I picked up the car. I did not realize it until I had already left the rental agency. It was probably a couple of gallons short. The agency was so busy last night, there was no way I was going to raise the issue as we had a flight to catch. When I picked up the vehicle, the agents kindly drove it right up to us. The problem being there was no place to actually adjust the seats etc. before I left. Not a big deal, but I would rather have time to familiarize myself with the car before I was expected to drive away.

Up graded but no charge, nice but took a few extra minutes to get vehicle delivered to us. Would have been faster to have us go get it.

The experience was fine once I finally got in the car. There was no clearly designated shuttle to National from the airport, and only half as many shuttles in place as needed: the airport was a mob scene of people attempting to secure a space on a shuttle. Once at the rental kiosk their were long lines (40 minutes). Helpful service person upon reaching the counter. Then…another 30 minute wait with a crowd of 50+ people waiting for cars to be cleaned and delivered for rental. A terrible two hour ordeal to start a vacation.